Terms of Service

PAWZY™ TERMS OF SERVICE

Version 1.0

Effective Date: 17 June 2026

Welcome to PAWZY™ ™.

These Terms of Service (“Terms”) govern your access to and use of the PAWZY™ mobile applications, website, platform, community features, business tools, partner services, and all related products and services (collectively, the “PAWZY™ Service”).

By creating an account, accessing, browsing, downloading, registering, booking, listing services, making payments, accepting bookings, participating in the community, submitting content, or otherwise using the PAWZY™ Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all policies incorporated by reference, including the Privacy Policy, Cancellation Policy, Community Guidelines, and any additional policies published by PAWZY™ from time to time.

If you do not agree to these Terms, you must not access or use the PAWZY™ Service.

1. Definitions

1.1 For the purposes of these Terms:

Account means a registered PAWZY™ user account.

Ambassador means an individual approved by PAWZY™ to promote the platform, refer users or providers, participate in marketing initiatives, or receive rewards or commissions under an applicable Ambassador Program.

Biscuits means virtual in-app credits that may be earned, converted, redeemed, purchased where available, or otherwise obtained for use within eligible PAWZY™ features. Biscuits have no cash value unless expressly stated by PAWZY™ .

Booking means a request, reservation, confirmation, or completed pet-related service arranged through the PAWZY™ Service.

Business Account means an account approved for businesses, organizations, rescues, shelters, partners, enterprises, veterinary clinics, groomers, trainers, or other commercial entities.

Community Content means any photo, video, comment, review, message, post, live stream, report, listing, or other content submitted by users.

Pet Parent means an individual using PAWZY™ to locate, book, communicate with, or hire a Service Provider, manage pets, participate in the community, or use any PAWZY™ feature.

Partner means a business or organization participating in an approved PAWZY™ partnership program.

PAWZY™ , we, our, and us refer to PAWZY™ Pet Services Inc., its affiliates, successors, subsidiaries, licensors, and authorized representatives.

Rewards means Treats, Biscuits, Boosts, Service Fee Waivers, promotional credits, referral rewards, badges, achievements, campaign rewards, or any incentive made available through the PAWZY™ Service.

Service Provider means an independent individual offering services through PAWZY™ , including but not limited to pet sitting, dog walking, boarding, grooming, drop-in visits, pet transportation, training, or other approved services.

Treats means loyalty rewards earned through eligible activities on PAWZY™ . Treats may be converted into eligible rewards where permitted by PAWZY™ and are not redeemable for cash.

User means any individual or entity accessing or using the PAWZY™ Service.

Wallet means the in-app account used to display eligible balances, rewards, credits, Treats, Biscuits, Service Fee Waivers, promotional credits, earnings, and other supported values.

Additional defined terms may appear throughout these Terms and will have the meaning assigned to them in the applicable section.

2. Eligibility & Accounts

2.1 Eligibility

To use the PAWZY™ Service, you represent and warrant that:

you have the legal capacity to enter into a binding agreement under the laws applicable to you;

all information you provide is true, accurate, current, and complete;

you will maintain the accuracy of your account information at all times;

you will comply with these Terms and all applicable laws and regulations.

If you are using PAWZY™ on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2.2 Account Registration

Certain features require registration.

You may be required to provide information including:

your name;

mobile telephone number;

email address;

profile photograph;

identity verification documents;

payment information;

payout information;

pet information;

business information; or

any additional information reasonably requested by PAWZY™ .

You agree to keep this information accurate and up to date.

2.3 One Account Per Individual

Unless expressly approved by PAWZY™ under an Enterprise, Partner, Business, Rescue, Shelter, or Organization program, each account must represent one real individual.

Users may not:

impersonate another person;

create multiple accounts to circumvent restrictions;

transfer accounts without authorization;

operate under false identities; or

allow another person to use their account.

2.4 Security

You are responsible for:

maintaining the confidentiality of your login credentials;

all activity occurring under your account;

notifying PAWZY™ immediately if you believe your account has been compromised.

PAWZY™ is not responsible for unauthorized access resulting from your failure to protect your account.

2.5 Verification

PAWZY™ may request identity verification, business verification, payment verification, address verification, or additional documentation at any time.

Verification does not constitute a guarantee of identity, trustworthiness, qualifications, insurance, licensing, or suitability.

2.6 Suspension & Removal

PAWZY™ may suspend, restrict, deactivate, or permanently remove any account at its sole discretion where it reasonably believes that a user has:

violated these Terms;

engaged in fraudulent or deceptive conduct;

endangered another user or animal;

attempted to circumvent the platform;

misused rewards or promotions; or

otherwise created risk to the PAWZY™ community.

3. The PAWZY™ Platform

3.1 PAWZY™ is a technology marketplace designed to connect Pet Parents, Service Providers, businesses, rescuers, shelters, ambassadors, and members of the pet community.

PAWZY™ does not provide pet care services.

PAWZY™ facilitates introductions and provides technology that enables users to:

discover Service Providers;

request and accept bookings;

communicate through the platform;

make payments where supported;

manage pets and pet profiles;

participate in community features;

earn and redeem rewards;

access educational resources;

participate in referral and ambassador programs; and

access additional features introduced from time to time.

Service Providers are independent third parties and are solely responsible for:

accepting or declining bookings;

determining availability;

setting pricing;

providing services;

obtaining licences, permits, insurance, and registrations where required;

complying with applicable laws; and

ensuring the safety and welfare of pets in their care.

3.2 Nothing in these Terms creates an employment, agency, partnership, franchise, joint venture, contractor, or fiduciary relationship between PAWZY™ and any Service Provider, Business Account, Ambassador, Partner, Rescue, Shelter, or other User.

PAWZY™ does not supervise, direct, manage, or control how independent Service Providers perform services.

3.3. While PAWZY™ may offer profile verification, onboarding materials, identity checks, badges, ratings, reviews, quizzes, recommendations, or community moderation, these features are provided solely to enhance the platform experience and do not constitute a certification, guarantee, endorsement, warranty, or representation regarding any User or service.

Users remain solely responsible for evaluating whether another User or Service Provider is appropriate for their needs before entering into any booking or interaction.

4. Bookings & Payments

4.1 Booking Requests

Pet Parents may submit booking requests to eligible Service Providers through the PAWZY™ Service.

Submitting a booking request does not create a binding agreement until:

the Service Provider accepts the request;

any required payment authorization has been completed; and

PAWZY™ confirms the booking through the platform.

PAWZY™ reserves the right to reject, suspend, or cancel any booking where fraud, abuse, payment failure, safety concerns, or violations of these Terms are suspected.

4.2 Independent Agreement

Once a booking is accepted, the agreement for pet care services exists solely between the Pet Parent and the Service Provider.

PAWZY™ is not a party to that agreement and is not responsible for:

how services are performed;

whether services meet expectations;

scheduling;

cancellations;

delays;

pet behaviour;

provider conduct; or

disputes between users.

4.3 Pricing

Service Providers determine their own pricing unless otherwise specified by PAWZY™ .

Pricing may include:

service charges;

additional pet fees;

holiday rates;

extended care fees;

promotional discounts;

platform fees; or

taxes where applicable.

Prices displayed before payment represent the total amount payable at checkout unless otherwise stated.

4.4 Platform Fees

PAWZY™ may charge platform service fees, booking fees, payment processing fees, convenience fees, or other fees.

Applicable fees will be displayed before payment is completed.

PAWZY™ reserves the right to modify its fee structure at any time.

4.5 Payments

Payments may be processed through third-party payment providers.

By submitting payment information you authorize PAWZY™ and its payment processors to:

verify payment information;

authorize charges;

capture payments;

process refunds where applicable;

reverse transactions where legally required; and

comply with fraud prevention procedures.

PAWZY™ does not store complete payment card information.

4.6 Payouts

Service Provider payouts are processed through supported payout providers.

PAWZY™ is not responsible for delays caused by:

banks;

payment processors;

incorrect payout information;

identity verification;

compliance reviews;

taxation requirements; or

circumstances beyond PAWZY™ ’s reasonable control.

4.7 Promotions & Rewards

PAWZY™ may offer:

Treats

Biscuits

Boosts

Service Fee Waivers

referral rewards

promotional credits

campaign incentives

These rewards:

have no cash value unless expressly stated;

may expire where applicable;

may be modified or discontinued at any time;

may be revoked where fraud or abuse is detected.

4.8 Taxes

Users are solely responsible for determining and paying any taxes applicable to their use of the PAWZY™ Service.

Service Providers are solely responsible for:

income tax;

sales tax;

GST;

VAT;

payroll obligations;

licensing fees; and

any other legal obligations relating to their services.

4.9 Chargebacks & Fraud

Where PAWZY™ reasonably believes a payment is fraudulent, unauthorized, abusive, or subject to chargeback activity, PAWZY™ may:

suspend the transaction;

withhold payouts;

reverse rewards;

cancel bookings;

suspend accounts; or

pursue recovery of outstanding amounts.

5. Pet Parent Responsibilities

Pet Parents are responsible for ensuring that information provided through PAWZY™ is accurate, complete, and up to date.

By using PAWZY™ you agree to:

provide truthful information regarding yourself and your pets;

accurately disclose behavioural, medical, dietary, medication, mobility, and safety information;

disclose any history of aggression, biting, escaping, or other significant behavioural concerns;

provide accurate emergency contact information;

provide accurate veterinary information where requested;

disclose any hazards within the home relevant to the booking;

provide lawful and safe access to the service location where applicable;

communicate honestly with Service Providers;

supervise introductions where appropriate;

ensure your pet is legally owned or under your lawful care;

comply with applicable animal welfare and local laws.

Pet Parents must not knowingly withhold information that could reasonably affect the safety of:

pets;

Service Providers;

businesses;

other users; or

members of the public.

Pet Parents remain solely responsible for:

the behaviour of their pets;

injuries caused by their pets;

veterinary costs;

emergency treatment costs;

property damage caused by their pets;

compliance with vaccination requirements, licensing requirements, and applicable laws.

Pet Parents acknowledge that selecting a Service Provider is their own decision and that PAWZY™ does not recommend or guarantee any particular provider. Although PAWZY™ may display ratings, reviews, verification badges, or onboarding status, these features are informational only and do not constitute a guarantee of quality, suitability, safety, or future performance.

6. Service Provider Responsibilities

6.1 Service Providers are independent users of the PAWZY™ Service.

Nothing in these Terms creates an employment, agency, partnership, franchise, contractor, or joint venture relationship between PAWZY™ and any Service Provider.

6.2 Service Providers are solely responsible for:

determining whether to accept bookings;

setting their availability;

providing services professionally;

complying with applicable laws;

obtaining licences where required;

maintaining insurance where appropriate;

maintaining safe working practices;

transporting pets safely;

safeguarding keys, access codes, and property;

communicating honestly with Pet Parents;

accurately representing their qualifications and experience.

6.3 Service Providers agree to provide services using reasonable care and professional judgment consistent with the services they advertise.

6.4 Service Providers must not:

impersonate another individual;

misrepresent qualifications or experience;

create fake reviews;

manipulate ratings;

engage in fraudulent activity;

abuse promotions or rewards;

harass users;

discriminate unlawfully;

request payments outside PAWZY™ for bookings initiated through the platform;

encourage users to bypass PAWZY™ ’s booking or payment systems;

collect unnecessary personal information from Pet Parents outside the PAWZY™ Service; or

use PAWZY™ solely to generate leads for external businesses or competing platforms.

6.5 Plaform Integrity Service Providers must not require Pet Parents to complete external intake forms, sign external agreements, provide unnecessary personal information, communicate through external channels for the purpose of avoiding the PAWZY™ platform, or otherwise redirect bookings initiated through PAWZY™ away from the platform without PAWZY™ ’s prior written approval.

This restriction does not prohibit Service Providers from obtaining information reasonably necessary to perform a booked service where such information is requested through features provided by the PAWZY™ Service or is otherwise expressly authorized by PAWZY™ .

Service Providers must not encourage, request, or induce Pet Parents to complete future bookings, payments, or communications outside of the PAWZY™ Service where the relationship originated through PAWZY™ .

Violation of this section may result in suspension, termination, removal from the platform, forfeiture of rewards, cancellation of bookings, or any other action PAWZY™ considers appropriate.

6.6 Service Providers remain solely responsible for:

their own taxes;

insurance;

equipment;

transportation;

business expenses;

licences;

permits;

legal compliance; and

the manner in which services are performed.

6.7 PAWZY™ may suspend, remove, or permanently deactivate any Service Provider who violates these Terms, receives repeated substantiated complaints, endangers users or animals, attempts to circumvent the platform, or otherwise creates material risk to the PAWZY™ community.

7. Business & Partner Accounts

7.1 Business Accounts

PAWZY™ may offer Business Accounts to veterinary clinics, grooming salons, boarding facilities, rescues, shelters, trainers, pet stores, pet-related businesses, enterprises, organizations, and other approved commercial entities.

Business Accounts may receive access to additional features, including but not limited to:

team management;

provider management;

business dashboards;

booking management;

reporting and analytics;

payouts;

partner tools;

promotional tools; and

additional enterprise services introduced by PAWZY™ from time to time.

PAWZY™ reserves the right to approve, reject, suspend, limit, or remove any Business Account at its sole discretion.

7.2 Responsibility

Business Accounts remain solely responsible for:

their employees;

contractors;

team members;

subcontractors;

representatives;

bookings;

communications;

compliance with applicable laws;

licences;

insurance;

taxation;

payroll;

regulatory obligations.

PAWZY™ does not supervise, employ, or control any personnel associated with a Business Account.

7.3 Partner Programs

PAWZY™ may establish partnership programs with businesses, organizations, universities, rescues, shelters, charities, corporations, brands, or other third parties.

Participation in a Partner Program does not create an employment relationship, agency, franchise, joint venture, fiduciary relationship, or partnership unless expressly stated in a separate written agreement signed by PAWZY™ .

7.4 Business Branding

Business Accounts may only use approved branding and promotional materials within the PAWZY™ Service.

PAWZY™ may require Business Accounts to modify or remove any content that:

infringes intellectual property;

misleads users;

promotes competing marketplaces;

contains prohibited advertising;

violates these Terms; or

otherwise creates risk to the PAWZY™ community.

7.5 Partner Rewards & Promotions

PAWZY™ may provide Business Accounts and Partners with promotional codes, referral programs, rewards, campaigns, advertising opportunities, or marketing initiatives.

PAWZY™ may modify, suspend, discontinue, or revoke any promotion at any time.

Participation in promotional programs does not create any ongoing right to compensation unless expressly agreed in writing.

8. Community Features

PAWZY™ is more than a booking platform.

Community features are intended to help users connect, support one another, promote responsible pet ownership, and improve animal welfare.

Community features may include:

SnipPet

Missing Pets

Stray Spotter

Pet Adoption

Community Posts

Comments

Messaging

Reviews

Live Features

Maps

Future community tools introduced by PAWZY™ .

8.1 User Content

Users retain ownership of content they submit.

By uploading, posting, publishing, or submitting content through PAWZY™ , you grant PAWZY™ a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, distribute, modify for formatting purposes, promote, and otherwise use that content solely for operating, improving, marketing, and providing the PAWZY™ Service.

You represent that you have all rights necessary to grant this licence.

8.2 Acceptable Content

Users agree not to upload or distribute content that:

is false or misleading;

infringes intellectual property;

violates privacy rights;

contains unlawful material;

promotes violence or abuse;

harasses another user;

impersonates another person;

promotes competing marketplaces;

contains spam or malicious software;

advertises products or services without authorization.

8.3 Missing Pets & Stray Spotter

Missing Pet reports and Stray Spotter reports are provided by users.

PAWZY™ does not independently verify the accuracy of reports.

Users remain solely responsible for:

photographs;

locations;

descriptions;

updates;

communications;

recovery efforts.

PAWZY™ does not guarantee that any missing pet will be located or recovered.

8.4 Community Moderation

PAWZY™ may review, remove, restrict, edit, hide, suspend, or permanently delete any content that violates these Terms or is considered harmful to the PAWZY™ community.

PAWZY™ has no obligation to monitor all user activity.

8.5 Reviews

Users may submit reviews based on genuine experiences.

Reviews must be truthful and not misleading.

Users may not:

purchase reviews;

sell reviews;

manipulate ratings;

create fake accounts to influence ratings;

threaten another user regarding reviews.

PAWZY™ may remove reviews that violate these Terms.

9. Treats, Biscuits, Wallet & Boosts

PAWZY™ may operate one or more loyalty, rewards, gamification, promotional, or incentive programs.

These programs are offered solely at PAWZY™ ’s discretion.

9.1 Rewards

Rewards may include:

Treats

Biscuits

Wallet Credits

Service Fee Waivers

Boosts

Badges

Referral Rewards

Promotional Credits

Campaign Rewards

Future reward programs introduced by PAWZY™ .

9.2 No Cash Value

Unless expressly stated otherwise by PAWZY™ :

Treats have no monetary value.

Biscuits have no monetary value.

Boosts have no monetary value.

Badges have no monetary value.

Service Fee Waivers have no cash value.

Rewards are not transferable.

Rewards cannot be exchanged for cash.

9.3 Earning Rewards

Users may earn rewards by participating in eligible activities determined by PAWZY™ .

Eligible activities may include:

creating an account;

completing profiles;

completing bookings;

referrals;

promotional campaigns;

community participation;

achievements;

ambassador activities;

partner campaigns;

future activities designated by PAWZY™ .

PAWZY™ may modify reward values at any time.

9.4 Redeeming Rewards

Rewards may be redeemed only through eligible features made available by PAWZY™ .

PAWZY™ may establish:

redemption limits;

expiration rules;

eligibility requirements;

minimum balances;

promotional restrictions; and

additional conditions applicable to specific rewards.

9.5 Service Fee Waivers

Service Fee Waivers may only be used toward eligible PAWZY™ platform service fees.

Unless expressly stated otherwise:

one waiver applies to one eligible booking;

waivers do not reduce Service Provider earnings;

unused waivers have no cash value;

waivers may not be sold or transferred.

9.6 Wallet

The PAWZY™ Wallet displays supported balances including:

rewards;

promotional credits;

Treats;

Biscuits;

wallet balances;

earnings;

Service Fee Waivers; and

other supported values.

Displayed balances are informational only and do not constitute a bank account, stored-value account, deposit account, electronic money account, or financial product.

9.7 Abuse

Users must not:

exploit bugs;

manipulate rewards;

create multiple accounts to earn rewards;

use automated systems;

fraudulently obtain rewards;

sell rewards;

transfer rewards without authorization;

interfere with reward calculations.

Where PAWZY™ reasonably believes abuse has occurred, it may:

remove rewards;

reverse wallet balances;

cancel promotions;

suspend accounts;

terminate accounts; or

pursue any other remedy available under these Terms or applicable law.

9.8 Modification, Suspension & Termination of Rewards Programs

PAWZY™ reserves the right to modify, suspend, discontinue, rebalance, replace, or terminate any rewards program, including but not limited to Treats, Biscuits, Boosts, Wallet Credits, Service Fee Waivers, redemption values, earning rates, eligibility criteria, promotional campaigns, reward availability, or any related benefit, at any time.

Where required by applicable law, PAWZY™ will provide notice of material changes in accordance with legal requirements. Continued use of the PAWZY™ Service following any such changes constitutes acceptance of the updated rewards program terms.

Rewards have no vested monetary value unless expressly stated by PAWZY™ and may be modified or discontinued to maintain the integrity, sustainability, security, operation, or commercial viability of the PAWZY™ Service.

Nothing in this section limits any rights that users may have under applicable consumer protection laws.

10. Cancellations & Refunds

10.1 General

Bookings may be cancelled by either the Pet Parent or the Service Provider in accordance with these Terms and Pawzy’s Cancellation Policy, which applies to all bookings made through the Platform unless otherwise stated.

Pawzy’s Cancellation Policy forms part of the Booking Agreement between the Pet Parent and the Service Provider.

10.2 Pet Parent Cancellations

Pet Parents may cancel a booking at any time through the PAWZY™ Service.

Refund eligibility will depend on:

Pawzy’s Cancellation Policy;

the time the cancellation request is submitted;

whether the Service Provider has accepted the booking;

whether the service has commenced;

applicable payment processor requirements;

applicable consumer protection laws.

10.3 Service Provider Cancellations

Service Providers should only cancel confirmed bookings where reasonably necessary.

Repeated cancellations may result in:

reduced visibility;

suspension;

loss of rewards;

removal of badges;

account review; or

permanent removal from PAWZY™ .

10.4 Emergency Cancellations

PAWZY™ recognizes that emergencies occur.

Emergencies may include:

serious illness;

accidents;

severe weather;

natural disasters;

government restrictions;

death in the immediate family;

veterinary emergencies; or

other circumstances reasonably determined by PAWZY™ .

PAWZY™ may make reasonable exceptions to cancellation policies where appropriate.

10.5 No-Shows

If either party fails to attend a confirmed booking without reasonable notice, PAWZY™ may investigate the matter and take appropriate action, including adjustment of refunds, cancellation of rewards, suspension, or account review.

10.6 Refunds

Refunds, where applicable, will generally be processed using the original payment method.

Processing times depend on the payment processor and financial institution and are outside PAWZY™ ’s control.

10.7 Service Fees

Unless otherwise stated by PAWZY™ or required by law:

platform service fees may be non-refundable;

payment processing fees may be non-refundable;

redeemed Service Fee Waivers are considered used once successfully applied to an eligible booking and cannot be restored after a completed booking unless required by law or expressly determined by PAWZY™ .

10.8 Disputes

Users should first attempt to resolve booking disputes directly through the PAWZY™ platform.

PAWZY™ may, but is not obligated to, assist in resolving disputes between users.

Nothing in this section obligates PAWZY™ to determine fault or provide compensation.

11. User Content

11.1 Ownership

Users retain ownership of the content they submit to PAWZY™ .

11.2 Licence to PAWZY™

By uploading, posting, publishing, transmitting, or otherwise submitting content through the PAWZY™ Service, you grant PAWZY™ a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, host, reproduce, modify for formatting purposes, display, distribute, publish, promote, and otherwise use such content solely for operating, improving, securing, marketing, and providing the PAWZY™ Service.

This licence continues for as long as necessary to operate the PAWZY™ Service and to comply with legal obligations.

11.3 User Representations

You represent and warrant that:

you own or have all necessary rights to your content;

your content does not infringe the rights of any third party;

your content complies with applicable laws;

your content complies with these Terms.

11.4 Prohibited Content

Users must not upload content that:

is unlawful;

defamatory;

threatening;

abusive;

discriminatory;

sexually explicit;

violent;

fraudulent;

misleading;

infringes intellectual property;

promotes competing marketplaces;

contains malicious software;

violates another person’s privacy.

11.5 Moderation

PAWZY™ reserves the right, but not the obligation, to review, remove, restrict, edit, suspend, hide, or permanently delete any content that violates these Terms or may create risk for users or the PAWZY™ community.

11.6 Reviews

Reviews must reflect genuine experiences.

Users must not manipulate ratings or submit false or misleading reviews.

PAWZY™ may remove reviews that violate these Terms.

12. Platform Disclaimer

12.1 Marketplace Platform

PAWZY™ is a technology platform that connects Pet Parents, Service Providers, businesses, ambassadors, rescues, shelters, and other users.

PAWZY™ does not provide pet care services.

12.2 Independent Providers

All services are performed solely by independent Service Providers.

PAWZY™ does not supervise, control, direct, employ, manage, or guarantee any Service Provider.

12.3 No Warranty

To the fullest extent permitted by applicable law, the PAWZY™ Service is provided on an “AS IS” and “AS AVAILABLE” basis.

PAWZY™ disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:

merchantability;

fitness for a particular purpose;

availability;

uninterrupted access;

security;

reliability;

accuracy;

quality of services;

non-infringement.

12.4 No Guarantee

PAWZY™ does not guarantee:

successful bookings;

successful pet care;

user conduct;

user identity;

provider qualifications;

provider availability;

community content;

missing pet recovery;

stray reports;

adoption outcomes;

payment processing availability;

uninterrupted platform operation.

12.5 Assumption of Risk

Users acknowledge that interactions involving pets, homes, travel, transportation, animal behaviour, community interactions, and in-person meetings involve inherent risks.

Users voluntarily assume all risks arising from their use of the PAWZY™ Service to the fullest extent permitted by applicable law.

13. Release

13.1 General Release

To the fullest extent permitted by applicable law, you release PAWZY™ , its directors, officers, employees, contractors, shareholders, affiliates, licensors, payment providers, agents, successors, assigns, and representatives from all claims, demands, damages, liabilities, costs, expenses, actions, and causes of action arising from or relating to:

bookings;

user interactions;

pet care services;

payments;

cancellations;

communications;

reviews;

community features;

rewards;

wallet activity;

missing pet reports;

stray reports;

adoptions;

rescues;

business relationships;

ambassador activities; or

any other use of the PAWZY™ Service.

13.2 User Disputes

You acknowledge that PAWZY™ is not responsible for disputes between users.

You release PAWZY™ from claims arising from disputes involving:

Pet Parents;

Service Providers;

Businesses;

Partners;

Ambassadors;

Rescues;

Shelters; or

any other user.

13.3 Survival

This Release survives the suspension, termination, deletion, or closure of your PAWZY™ account and continues to apply to the maximum extent permitted by applicable law.

14. Indemnity

14.1 User Indemnity

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PAWZY™ , its directors, officers, employees, contractors, shareholders, affiliates, licensors, payment processors, agents, successors, assigns, and representatives from and against any and all claims, demands, actions, proceedings, damages, liabilities, losses, settlements, penalties, fines, judgments, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your use or misuse of the PAWZY™ Service;

your violation of these Terms;

your violation of any applicable law or regulation;

your interaction with another User;

your Bookings;

your pet;

your services;

your business;

your content;

your reviews;

your messages;

your Community Content;

your Rewards;

your Wallet activity;

your Ambassador activities;

your Business Account;

any injury, illness, property damage, financial loss, veterinary expense, or death arising from your acts or omissions.

14.2 Cooperation

PAWZY™ reserves the right to assume the exclusive defence and control of any matter subject to indemnification.

You agree to cooperate fully in the defence of any such claim.

14.3 Survival

Your indemnity obligations survive the termination, suspension, or closure of your PAWZY™ account.

15. Limitation of Liability

15.1 Maximum Extent Permitted

To the fullest extent permitted by applicable law, PAWZY™ shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to your use of the PAWZY™ Service.

This includes, without limitation:

loss of profits;

loss of revenue;

loss of income;

business interruption;

loss of goodwill;

loss of opportunity;

veterinary expenses;

replacement services;

property damage;

emotional distress;

pet injury;

pet illness;

pet escape;

pet theft;

pet disappearance;

pet death;

personal injury; or

death.

15.2 Aggregate Liability

To the fullest extent permitted by applicable law, PAWZY™ ’s total aggregate liability arising out of or relating to these Terms, the PAWZY™ Service, or any Booking shall not exceed the greater of:

(a) the total platform service fees actually paid by you directly to PAWZY™ during the twelve (12) months preceding the event giving rise to the claim; or

(b) CAD $100.

This limitation does not include amounts paid directly to independent Service Providers.

15.3 Applicable Law

Nothing in these Terms limits liability that cannot legally be excluded or limited under applicable law.

15.4 Essential Basis

The limitations of liability contained in these Terms form an essential basis of the agreement between you and PAWZY™ .

You acknowledge that PAWZY™ would not be able to provide the PAWZY™ Service on the same commercial terms without these limitations.

16. Intellectual Property

16.1 Ownership

The PAWZY™ Service, including its software, applications, website, trademarks, logos, branding, graphics, icons, animations, sounds, videos, databases, user interfaces, designs, layouts, text, code, features, algorithms, workflows, documentation, and all associated intellectual property are owned by PAWZY™ or its licensors and are protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of any intellectual property to you.

16.2 Limited Licence

Subject to your compliance with these Terms, PAWZY™ grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the PAWZY™ Service solely for its intended personal or authorized business purposes.

16.3 Restrictions

You must not, without PAWZY™ ’s prior written consent:

copy;

reproduce;

modify;

distribute;

sell;

licence;

lease;

reverse engineer;

decompile;

scrape;

extract data;

create derivative works;

frame;

mirror;

interfere with; or

exploit any portion of the PAWZY™ Service.

16.4 Trademarks

PAWZY™ ™, the PAWZY™ logo, product names, slogans, icons, designs, branding elements, and associated marks are trademarks or proprietary assets of PAWZY™ .

Nothing in these Terms grants any licence or right to use PAWZY™ trademarks without prior written permission.

16.5 User Feedback

If you submit suggestions, ideas, feature requests, comments, bug reports, feedback, or other recommendations relating to the PAWZY™ Service, you grant PAWZY™ a perpetual, worldwide, irrevocable, royalty-free licence to use, modify, implement, publish, commercialize, and otherwise exploit that feedback without restriction or compensation to you.

16.6 Copyright Complaints

PAWZY™ respects intellectual property rights.

If you believe your copyrighted work has been infringed through the PAWZY™ Service, you may submit a written notice to PAWZY™ containing sufficient information to identify the alleged infringement.

PAWZY™ reserves the right to remove allegedly infringing content while investigating any complaint.

16.7 Platform Features, Branding & Proprietary Names

The names, titles, branding, trade dress, feature names, program names, reward names, icons, graphics, badges, visual identifiers, slogans, and other distinctive elements used within the PAWZY™ Service are proprietary to PAWZY™ or its licensors and are protected by applicable intellectual property laws.

Without limiting the foregoing, this includes, where applicable:

PAWZY™ ™;

SnipPet;

Treats;

Biscuits;

Boosts;

Service Fee Waivers;

Missing Pets;

Stray Spotter;

Live Walk;

Partner Hub;

Founding Provider;

Founding Ambassador;

Ambassador Program;

Community Badges;

Wallet; and

any other names, feature titles, branding, campaigns, logos, designs, or designations introduced by PAWZY™ from time to time.

Except as expressly authorized in writing by PAWZY™ ™, no person may copy, reproduce, imitate, adapt, modify, translate, republish, distribute, market, license, sell, create derivative works from, or otherwise use any of the foregoing in a manner that is likely to cause confusion, imply endorsement or affiliation, dilute PAWZY™ ™’s rights, or otherwise infringe PAWZY™ ™’s intellectual property rights.

Nothing in these Terms grants any licence, ownership interest, or other right to use PAWZY™ ™’s trademarks, branding, proprietary feature names, logos, trade dress, or other intellectual property except for the limited right to access and use the PAWZY™ Service in accordance with these Terms.

PAWZY™ reserves all rights not expressly granted under these Terms and may take any action it considers appropriate to protect its intellectual property, branding, goodwill, proprietary platform features, and business reputation.

17. Suspension & Termination

17.1 Suspension

PAWZY™ may, at its sole discretion and without prior notice where reasonably necessary, suspend, restrict, limit, or temporarily disable your Account or access to all or part of the PAWZY™ Service if PAWZY™ reasonably believes that you have:

violated these Terms or any PAWZY™ policy;

provided false, misleading, or fraudulent information;

engaged in fraudulent, abusive, deceptive, or unlawful conduct;

endangered another User, pet, or member of the public;

misused the PAWZY™ Service, Wallet, Rewards, promotions, or referral programs;

attempted to circumvent the PAWZY™ platform;

infringed the intellectual property or rights of another person;

created material legal, financial, reputational, or security risk to PAWZY™ or its Users; or

otherwise acted in a manner that PAWZY™ reasonably determines is inconsistent with the safe operation of the PAWZY™ Service.

17.2 Termination by You

You may terminate your Account at any time by following the account deletion process available within the PAWZY™ Service or by contacting PAWZY™ Support.

Termination does not affect:

outstanding Bookings;

payment obligations;

refund obligations;

disputes;

legal claims; or

provisions of these Terms intended to survive termination.

17.3 Termination by PAWZY™

PAWZY™ may suspend or permanently terminate your Account at any time where permitted by applicable law if PAWZY™ reasonably determines that:

continued access presents a safety or security risk;

you have materially breached these Terms;

you have repeatedly violated community standards or policies;

your Account has been inactive for an extended period where permitted by applicable law;

PAWZY™ is required to do so by law or a governmental authority; or

PAWZY™ discontinues all or part of the PAWZY™ Service.

17.4 Effect of Termination

Upon termination:

your right to access the PAWZY™ Service immediately ceases;

outstanding obligations remain enforceable;

PAWZY™ may remove or disable your content where appropriate;

Rewards, Treats, Biscuits, Boosts, Wallet Credits, Service Fee Waivers, badges, promotional credits, and other benefits may be cancelled or forfeited unless otherwise required by applicable law.

17.5 Survival

The following provisions survive suspension or termination of your Account:

Release;

Indemnity;

Limitation of Liability;

Intellectual Property;

Governing Law;

Dispute Resolution;

Payment obligations;

Any provision intended by its nature to survive termination.

18. Governing Law

18.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to the PAWZY™ Service, these Terms, or your use of the PAWZY™ Service shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

18.2 Jurisdiction

Subject to any mandatory rights provided under applicable law, you agree that the courts of the Province of British Columbia, Canada, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the PAWZY™ Service.

18.3 Consumer Rights

Nothing in these Terms limits or excludes any rights or remedies that cannot be lawfully excluded under applicable consumer protection or other mandatory laws.

18.4 Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18.5 Entire Agreement

These Terms, together with the Privacy Policy, Cancellation Policy, Community Guidelines, and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and PAWZY™ regarding your use of the PAWZY™ Service and supersede all prior or contemporaneous communications, understandings, or agreements relating to the same subject matter.

19. Contact Information

19.1 Contacting PAWZY™ ™

If you have any questions regarding these Terms or the PAWZY™ Service, you may contact us at:

PAWZY™ Pet Services Inc.

Email: support@PAWZY™ .app

Website: www.PAWZY™ .app

19.2 Legal Notices

Legal notices relating to these Terms, intellectual property matters, privacy matters, or other legal issues should be submitted in writing to the contact information provided above or to any updated contact information published by PAWZY™ from time to time.

19.3 Updates to these Terms

PAWZY™ may amend or update these Terms from time to time to reflect changes to the PAWZY™ Service, applicable laws, business practices, or platform features.

Where required by applicable law, PAWZY™ will provide notice of material changes before they become effective.

Your continued access to or use of the PAWZY™ Service after revised Terms become effective constitutes your acceptance of the updated Terms.

19.4 Questions

If you do not understand any part of these Terms, please contact PAWZY™ before using the PAWZY™ Service. We encourage you to read these Terms carefully and retain a copy for your records.

20. Electronic Acceptance

20.1 Electronic Acceptance

By selecting “I Agree,” “Accept,” “Continue,” “Confirm & Pay,” “Become a Service Provider,” “Submit,” or any similar button, checkbox, or electronic confirmation within the PAWZY™ Service, you acknowledge and agree that you have read, understood, and agree to be legally bound by these Terms of Service, the Privacy Policy, the Cancellation Policy, the Community Guidelines, and any other policies or agreements incorporated by reference.

You further acknowledge and agree that your electronic acceptance constitutes your legal agreement to these Terms and has the same legal force and effect as if you had signed a written agreement with a handwritten signature, to the fullest extent permitted by applicable law.

20.2 Electronic Records

You consent to the use of electronic records, electronic communications, and electronic notices in connection with your use of the PAWZY™ Service.

You agree that PAWZY™ may maintain electronic records of your acceptance of these Terms, including the date and time of acceptance, the version of the Terms accepted, your account information, device information where appropriate, and any other information reasonably necessary to demonstrate your acceptance of these Terms. Such records may be used as evidence of your agreement to these Terms to the fullest extent permitted by applicable law.

20.3 Continued Use

If PAWZY™ updates these Terms, your continued access to or use of the PAWZY™ Service after the updated Terms become effective constitutes your acceptance of the revised Terms, where such continued acceptance is permitted by applicable law. Where required by law, PAWZY™ will request your renewed affirmative acceptance before the revised Terms become effective.