Privacy Policy

Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account, book services, provide services, participate in the PAWZY™ community, contact us, or otherWhish use the PAWZY™ Service, we may collect personal information that you voluntarily provide to us, including but not limited to:

your name;

phone number;

email address;

profile photograph;

country and city;

pet information;

veterinary information;

emergency contacts;

booking details;

payment information;

government-issued identification where required;

business information;

social media profiles;

messages;

reviews;

photographs;

videos; and

any other information you choose to provide.

The categories of personal information we collect depend on how you use the PAWZY™ Service and are limited to information reasonably necessary to provide, operate, improve, and secure the platform.

1.2 Phone Number

PAWZY™ requires a valid mobile telephone number to create and maintain an account.

Your phone number may be used to:

verify your identity;

authenticate your account;

send one-time verification codes (OTP);

contact you regarding bookings;

deliver important account or security notifications;

provide customer support; and

communicate important service-related updates.

Your phone number is not publicly displayed except where you expressly choose to share it or where it is reasonably necessary to facilitate a confirmed booking.

1.3 Email Address

We may collect your email address to:

create and manage your account;

send booking confirmations;

provide receipts and invoices;

respond to customer support requests;

notify you of important changes to the PAWZY™ Service;

send security alerts;

recover your account;

provide legal notices where required;

send newsletters, promotions, or marketing communications where you have consented or where otherWhish permitted by applicable law.

1.4 Location Information

PAWZY™ may collect precise or approximate location information from your device when you grant permission to do so.

Location information may be used to:

help you discover nearby Service Providers;

display nearby Bookings and services;

enable map functionality;

support location-based community features;

improve search results;

facilitate Live Walk or other location-enabled services;

improve platform safety;

detect fraud or unauthorized activity; and

enhance the overall functionality of the PAWZY™ Service.

You may disable location permissions through your device settings at any time. However, doing so may limit or prevent certain features of the PAWZY™ Service from functioning properly.

1.5 Pet Information

To provide the PAWZY™ Service, we collect information relating to your pets.

Depending on the features you use, this may include:

your pet’s name;

species;

breed;

age;

date of birth;

weight;

gender;

photographs;

vaccination information;

behavioural information;

dietary preferences;

allergies;

medications;

special care requirements;

emergency instructions; and

any additional information you choose to provide.

This information is used to:

create and manage pet profiles;

facilitate Bookings;

share relevant information with your confirmed Service Provider;

improve pet safety;

personalize your experience; and

operate community features available through the PAWZY™ Service.

1.6 Veterinary Information

You may voluntarily provide veterinary information relating to your pet.

This may include:

veterinary clinic name;

veterinarian contact information;

medical history;

vaccination records;

medications;

allergies;

emergency treatment preferences; and

any additional veterinary information you choose to provide.

Veterinary information is collected solely to facilitate the safe delivery of services, support emergency situations where authorized by you, and improve communication between you and your confirmed Service Provider.

PAWZY™ does not independently verify the accuracy or completeness of veterinary information provided by Users.

1.7 Home Access Information

Where required to facilitate a Booking, you may voluntarily provide information relating to your home or property.

This may include:

entry instructions;

access codes;

key handover arrangements;

alarm instructions;

parking information;

house rules;

emergency contacts;

pet care instructions; and

any additional information you choose to provide.

Home access information is shared only with your confirmed Service Provider where reasonably necessary to complete the applicable Booking.

Users are responsible for ensuring that any home access information provided is accurate and kept up to date.

1.8 Messages & Communications

PAWZY™ collects and stores communications exchanged through features of the PAWZY™ Service, including but not limited to:

direct messages;

Booking communications;

customer support communications;

reports;

reviews;

comments;

Community interactions; and

other communications transmitted through the PAWZY™ Service.

We use these communications to:

facilitate Bookings;

provide customer support;

investigate complaints and disputes;

detect fraud, abuse, or violations of our Terms;

improve the PAWZY™ Service; and

comply with applicable legal obligations.

1.9 Photos & Videos

PAWZY™ may collect, store, process, and display photographs, videos, profile images, pet images, identification images, verification selfies, community media, and other visual content that you voluntarily upload or create through the PAWZY™ Service.

Photos and videos may be used to:

create and manage your profile;

create and manage pet profiles;

verify identity where applicable;

facilitate Bookings;

support customer service;

display Community Content;

improve platform safety and security;

investigate fraud, abuse, or policy violations;

operate and improve the PAWZY™ Service; and

where permitted by applicable law, promote or market the PAWZY™ Service using content you have made publicly available within the platform.

You retain ownership of your content. By uploading photographs or videos through the PAWZY™ Service, you grant PAWZY™ the rights described in our Terms of Service necessary to host, display, and operate the platform.

1.10 SnipPet Content

If you choose to participate in SnipPet or other community features, PAWZY™ may collect and process content that you voluntarily create or share, including:

photos;

videos;

captions;

comments;

reactions;

hashtags;

location information you choose to share;

profile information associated with your content; and

other Community Content.

SnipPet content may be visible to other Users in accordance with your privacy settings and the functionality of the PAWZY™ Service.

You are solely responsible for the content you choose to publish and should avoid posting information that you do not wish to make available to other Users.

PAWZY™ reserves the right to review, moderate, restrict, remove, or disable Community Content that violates our Terms of Service or Community Guidelines.

1.11 Missing Pet Reports

If you create, respond to, or interact with a Missing Pet report, PAWZY™ may collect information including:

pet photographs;

pet descriptions;

last known location;

date and time the pet was last seen;

contact information you choose to provide;

status updates;

recovery information; and

communications relating to the report.

This information is used to:

publish Missing Pet reports within the PAWZY™ community;

assist community members in locating missing pets;

facilitate communication between Users;

improve community safety features; and

operate and improve the PAWZY™ Service.

Information submitted in a Missing Pet report may be visible to other Users and shared within the PAWZY™ Service for the purpose of increasing the likelihood of locating the missing pet.

You are responsible for ensuring that the information you provide is accurate, lawful, and up to date. PAWZY™ does not independently verify the accuracy of Missing Pet reports submitted by Users.

1.12 Stray Spotter Reports

If you create, respond to, or interact with a Stray Spotter report, PAWZY™ may collect information including:

photographs of the animal;

location information;

date and time the animal was observed;

species and breed information where known;

physical descriptions;

health or injury observations;

status updates;

communications relating to the report; and

any additional information you voluntarily provide.

This information is used to:

assist community members in identifying and reporting stray animals;

facilitate communication between Users, rescuers, shelters, and other organizations;

improve community safety;

support animal welfare initiatives;

operate community features; and

improve the PAWZY™ Service.

Information submitted through Stray Spotter may be visible to other Users and participating organizations where necessary to support animal welfare and recovery efforts.

PAWZY™ does not independently verify the accuracy of Stray Spotter reports submitted by Users and makes no guarantee regarding the outcome of any report.

1.13 Device Information

When you access or use the PAWZY™ Service, we may automatically collect certain technical information about your device and your use of the platform.

This information may include:

device model;

operating system;

browser type;

IP address;

device identifiers;

mobile advertising identifiers where permitted by applicable law;

language preferences;

time zone;

application version;

crash reports;

diagnostic information;

network information;

referral source;

session information; and

other technical information reasonably necessary to operate, maintain, secure, and improve the PAWZY™ Service.

We use this information to:

provide and improve the PAWZY™ Service;

troubleshoot technical issues;

monitor platform performance;

detect fraud and unauthorized activity;

enhance security;

improve compatibility across devices; and

support customer service.

1.14 Firebase Services

PAWZY™ uses Firebase, a platform provided by Google, to support certain features and functionality of the PAWZY™ Service.

Depending on the services enabled, Firebase may process information relating to:

authentication;

cloud messaging and push notifications;

analytics;

application performance;

crash reporting;

remote configuration;

cloud storage; and

other infrastructure services used to operate the PAWZY™ Service.

Firebase processes information in accordance with Google’s applicable terms and privacy practices. PAWZY™ uses Firebase solely to provide, secure, operate, monitor, and improve the PAWZY™ Service.

1.15 Google Analytics 4 (GA4)

PAWZY™ uses Google Analytics 4 (“GA4”) and related analytics technologies to better understand how Users interact with the PAWZY™ Service.

GA4 may collect information including:

application usage;

feature interactions;

session duration;

device information;

approximate location;

operating system;

application version;

engagement metrics;

referral information; and

other usage data that helps us understand and improve the PAWZY™ Service.

We use this information to:

analyze usage trends;

improve user experience;

measure feature adoption;

monitor application performance;

identify errors;

improve product development;

measure marketing effectiveness; and

support business analytics.

PAWZY™ does not intentionally transmit personally identifiable information to Google Analytics where prohibited by Google’s policies. Where required by applicable law, analytics collection is subject to applicable consent and privacy requirements.

1.16 Microsoft Clarity

PAWZY™ may use Microsoft Clarity to better understand how Users interact with the PAWZY™ website and improve usability, accessibility, navigation, and overall user experience.

Microsoft Clarity may collect information relating to:

page views;

clicks;

scrolling behaviour;

mouse movements;

session recordings;

heatmaps;

browser information;

device information;

approximate location; and

other interaction data generated while using the PAWZY™ website.

This information helps us identify usability issues, improve website performance, optimize content, and enhance the overall user experience.

Where required by applicable law, PAWZY™ will obtain any necessary consent before enabling Microsoft Clarity or similar analytics technologies.

1.17 Cookies & Similar Technologies

PAWZY™ may use cookies, pixels, local storage, software development kits (SDKs), and similar technologies to operate, secure, personalize, and improve the PAWZY™ Service.

These technologies may be used to:

remember your preferences;

maintain your login session;

improve security;

measure application and website performance;

understand how Users interact with the PAWZY™ Service;

personalize content;

support analytics; and

improve marketing effectiveness.

Depending on your location, you may be able to manage or withdraw your cookie preferences through your browser settings or any consent management tools provided by PAWZY™.

1.18 Amazon Web Services (AWS)

PAWZY™ uses services provided by Amazon Web Services (“AWS”) to host, process, store, secure, and support the operation of the PAWZY™ Service.

Information processed through AWS may include:

application data;

databases;

uploaded files;

images;

videos;

system logs;

backups;

and other information necessary to operate the PAWZY™ Service.

AWS acts as a service provider processing information on behalf of PAWZY™ in accordance with applicable agreements and security standards.

1.19 Cloudflare

PAWZY™ uses Cloudflare and related services to improve the performance, security, reliability, and availability of the PAWZY™ Service.

Cloudflare may process technical information including:

IP addresses;

browser information;

network information;

security events;

cached content;

media delivery; and

other information reasonably necessary to provide content delivery, security, image optimization, video streaming, and protection against malicious activity.

1.20 Twilio

PAWZY™ uses Twilio and related communication service providers to facilitate certain communications, including account verification and transactional messaging.

Twilio may process information including:

phone numbers;

one-time verification codes (OTP);

delivery status;

messaging metadata; and

other information reasonably necessary to authenticate accounts and deliver communications.

Twilio is used solely to support the operation, security, and functionality of the PAWZY™ Service.

1.21 Stripe

PAWZY™ uses Stripe and other approved payment processors to facilitate payments made through the PAWZY™ Service.

Stripe may process information including:

payment card information;

billing information;

transaction details;

payment authorizations;

refunds;

fraud prevention information; and

other information required to process payments securely.

PAWZY™ does not store complete payment card numbers on its own servers. Payment information is processed directly by Stripe or other authorized payment providers in accordance with their applicable privacy and security practices.

1.22 Whish

Where available, PAWZY™ may use Whish or other approved payout providers to facilitate payments to eligible Service Providers, Business Accounts, Partners, or other authorized recipients.

Whish may process information including:

name;

banking information;

payout details;

payment amounts;

transaction information;

identity verification information where required; and

other information necessary to process payouts and comply with applicable legal and regulatory obligations.

Payout processing is performed by Whish or other authorized financial service providers in accordance with their own legal, regulatory, privacy, and security obligations.2. How We Use Your Information

2.1 Purpose of Processing

PAWZY™ uses the personal information we collect to provide, operate, maintain, improve, secure, and develop the PAWZY™ Service.

Depending on how you use the PAWZY™ Service, we may use your information to:

create and manage your Account;

verify your identity;

authenticate your Account;

create and manage pet profiles;

facilitate Bookings;

process payments and payouts;

communicate with Users;

deliver customer support;

personalize your experience;

improve platform performance;

provide Community Features;

administer rewards and promotions;

detect fraud, abuse, and unauthorized activity;

comply with legal obligations; and

enforce our Terms of Service and other policies.

2.2 Communications

We may use your information to send:

booking confirmations;

reminders;

security alerts;

account notifications;

customer support communications;

important policy updates;

service announcements;

promotional communications where permitted by applicable law.

You may opt out of promotional communications at any time. Service-related communications may continue where necessary to provide the PAWZY™ Service.

2.3 Legal Compliance

We may use or disclose your information where reasonably necessary to:

comply with applicable laws;

respond to lawful requests from government authorities;

protect the rights, safety, or property of PAWZY™, our Users, or third parties;

investigate fraud, abuse, or illegal activity;

enforce these Terms and other PAWZY™ policies.

3. Third-Party Integrations

3.1 Service Providers

PAWZY™ uses carefully selected third-party service providers to support the operation of the PAWZY™ Service.

These providers may assist with:

payment processing;

identity verification;

analytics;

cloud hosting;

messaging;

authentication;

customer support;

communications;

infrastructure;

security; and

other operational services.

We require our service providers to process personal information only as necessary to provide services on our behalf and in accordance with applicable privacy laws and contractual obligations.

3.2 Third-Party Services

The PAWZY™ Service may integrate with or rely upon third-party platforms and services, including but not limited to:

Google Firebase;

Google Analytics 4 (GA4);

Microsoft Clarity;

Amazon Web Services (AWS);

Cloudflare;

Twilio;

Stripe;

Wise; and

other third-party providers introduced from time to time.

Each third-party provider maintains its own privacy practices. PAWZY™ encourages Users to review the privacy policies of any third-party services they choose to use in connection with the PAWZY™ Service.

4. Data Retention

4.1 Retention Periods

PAWZY™ retains personal information only for as long as reasonably necessary to:

provide the PAWZY™ Service;

fulfil Bookings;

comply with legal obligations;

resolve disputes;

enforce our agreements;

protect the security and integrity of the platform; and

operate our business.

Retention periods may vary depending on the type of information and applicable legal requirements.

4.2 Account Closure

When you close your Account or request deletion, PAWZY™ may retain certain information where reasonably necessary to:

comply with legal obligations;

resolve disputes;

prevent fraud;

enforce our agreements;

maintain business records;

protect Users; or

exercise or defend legal claims.

5. Your Privacy Rights

5.1 Your Rights

Subject to applicable law, you may have the right to:

access your personal information;

correct inaccurate information;

update your information;

request deletion of your information;

withdraw consent where processing is based on consent;

object to certain processing activities;

request portability of your information where applicable; and

submit a privacy complaint.

The availability of these rights may depend on your location and applicable laws.

5.2 Deletion Requests

You may request deletion of your personal information by:

using any account deletion feature provided within the PAWZY™ Service; or

contacting PAWZY™ using the contact information set out in this Privacy Policy.

Before processing a deletion request, PAWZY™ may verify your identity to protect the security of your information.

Certain information may be retained where required or permitted by applicable law.

6. International Data Transfers

6.1 Cross-Border Processing

PAWZY™ and its service providers may process, store, or transfer personal information in jurisdictions outside your province, state, territory, or country of residence.

As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, regulators, or government authorities in accordance with applicable law.

6.2 Safeguards

Where personal information is transferred internationally, PAWZY™ will take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are implemented to protect personal information in accordance with applicable privacy laws.

7. Contact Information

7.1 Privacy Questions

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

PAWZY Pet Services Inc.

Email: support@pawzy.app

Website: www.pawzy.app

7.2 Updates to this Privacy Policy

PAWZY™ may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the PAWZY™ Service.

Where required by applicable law, we will notify Users of material changes before the updated Privacy Policy becomes effective.

Your continued use of the PAWZY™ Service after the effective date of an updated Privacy Policy constitutes your acceptance of the revised Privacy Policy to the extent permitted by applicable law.